Please view our full Terms and Conditions of Sale for further details
8.1 Product Description
All Goods are newly manufactured for sale or to order, as described on Cedar Nursery literature and website.
8.2 Cancellation Rights
Subject to the exceptions in section 8.3 below, you have the right to cancel your contract within 14 calendar days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
8.3 Exceptions to Cancellation Rights
You do not have the right to cancel the contract in the following circumstances:
- Where the contract is for goods that are made to your specifications or are clearly personalised
- Where the contract is for goods which are liable to deteriorate or expire rapidly, including but not limited to:
Plants and other living specimens
Cut flowers and perishable horticultural products
- Where the contract is for bespoke products, optional fixtures, adaptations, or products made to order
8.4 How to Cancel
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by a clear statement. You can do this:
- In writing to Cedar Nursery's registered address
- By email to sales@landscaping.co.uk
- By completing and submitting the cancellation form (if provided)
You may use the model cancellation form available upon request, but it is not obligatory.
8.5 Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
8.6 Return of Goods
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your cancellation of this contract to us.
You will have to bear the direct cost of returning the goods. Return costs are not fixed and are based upon variables such as product and location. Typical return costs begin at £65 for a pallet. Where you request Cedar Nursery to undertake a collection and return, we shall notify you of the return charge in writing (by email) prior to undertaking the process.
8.7 Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Goods must be returned in their original condition and packaging where possible.
8.8 Customer Responsibilities
It is your responsibility to:
- Retain possession and take reasonable care of the goods until they have been returned to Cedar Nursery
- Ensure goods are adequately packaged for return transit
- Meet all product return costs as specified in section 8.6
8.9 Refund Timeline
We will make the reimbursement without undue delay, and not later than:
- 14 calendar days after the day we receive back from you any goods supplied, or
- (if earlier) 14 calendar days after the day you provide evidence that you have sent back the goods
8.10 Refund Method
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. Any return costs will be deducted from the refund amount.
8.11 Non-Profit Return Charges
Cedar Nursery will not profit from any return charges received from customers. A return charge will always equate to the actual cost Cedar Nursery incurred for collection and processing.
8.12 Late Returns and Restocking
There may be a restocking charge applied if goods are returned outside of the statutory cancellation period. Such charges will be clearly communicated before acceptance of any late return.
8.13 Order Confirmation and Cancellation Rights
On placement of a website (ecommerce) order, you will receive an automated response including order confirmation and electronic invoice. Cedar Nursery reserves the right to cancel an order of any item prior to the delivery of the item, in which case a full refund will be provided promptly.
8.14 Information Requirements
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers will be provided with clear information about their cancellation rights, including:
- The conditions, time limit and procedures for exercising the right of cancellation
- Where applicable, information about your liability to pay costs in accordance with regulation 34(3) or 35(5)
- Information about circumstances where the right of cancellation does not apply
