Privacy policy

Cedar Nursery is committed to protecting your privacy and personal data in accordance with UK data protection law.

Our Privacy and Data Protection Policy

Cedar Nursery is committed to being transparent about how we collect, use and protect your personal data. This privacy policy explains:

1. What personal data we collect and why
2. How we use your personal data
3. Your rights regarding your personal data
4. How we protect and store your data
5. How to contact us about data protection matters

This policy applies when you shop with us (online, by phone, or in person), communicate with us, or use our website and services.

1. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Legitimate Interest: For business operations, customer service, and improving our services
• Contract Performance: To fulfil orders and provide services you've requested
• Legal Obligation: To comply with accounting, tax, and other legal requirements
• Consent: For marketing communications (where you've given explicit consent)

2. What Personal Data We Collect

We may collect personal data when you:

• Make an enquiry by phone, email, or in person
• Place an order for products or services
• Complete our website contact form
• Subscribe to our newsletter
• Apply for employment
• Visit our website (through cookies and analytics)

The types of personal data we collect may include:

Type of Data	Examples	Purpose
Contact Information	Name, telephone number, email address, postal address	Communication, order fulfilment, customer service
Order Information	Products purchased, delivery details, payment information	Processing orders, delivery, customer service
Marketing Preferences	Communication preferences, interests	Sending relevant offers and updates (with consent)
Website Usage	IP address, browser type, pages visited	Website improvement, analytics
Employment Data	CV, qualifications, references	Recruitment, HR administration

We will never collect sensitive personal information without your explicit consent.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Order Processing: To fulfil your orders and provide customer service
• Communication: To respond to enquiries and provide updates about your orders
• Marketing: To send newsletters, offers, and events information (only with your consent)
• Business Operations: For accounting, administration, and legal compliance
• Website Improvement: To analyse website usage and improve user experience
• Employment: To process job applications and manage staff records
• Supplier Relations: To communicate with suppliers and business partners

4. Data Sharing and Third Parties

Cedar Nursery will not sell, trade, or pass your personal details to other people, businesses, or organisations, except in the following circumstances:

• Legal Requirement: Where required by law or to assist law enforcement
• Service Providers: Trusted third parties who help us provide services (e.g., delivery companies, payment processors)
• Newsletter Service: MailChimp (for email newsletters, with your consent)

When we share data with third parties, we ensure they have appropriate data protection measures in place.

6. How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

We will respond to your request within one month. We may make a small charge for providing copies of your data to cover administrative costs.

7. Marketing Communications

We will only send you marketing communications if you have given us your consent. You can:

• Unsubscribe: Use the unsubscribe link in any marketing email
• Update preferences: Contact us to change your communication preferences
• Withdraw consent: Ask us to stop all marketing communications

Newsletter Service: Our email newsletters are provided by MailChimp. By subscribing, you also agree to their terms and conditions and privacy policy.

8. Data Security and Storage

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage systems with access controls
• Staff training on data protection
• Regular security reviews and updates
• Encryption of sensitive data

Data Retention: We only keep your personal data for as long as necessary for the purposes for which it was collected, in accordance with our data retention procedures and legal requirements.

9. Data Management

The processing of your personal data is managed by Tim Sharples, with appropriate staff training on data protection responsibilities. All staff who handle personal data receive regular training on data protection law and best practices.

Website Data and Cookies

10. Cookie Policy

Our website uses cookies and tracking technologies to:

• Improve website functionality and user experience
• Analyse website usage patterns
• Remember your preferences
• Provide relevant content

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our website
• Performance cookies: Monitor website performance and loading times

Google Analytics: We use Google Analytics to measure website usage. This collects anonymous information about visitor behaviour to help us improve our website. No personal identification is possible from this data.

Managing cookies: You can set your browser to refuse cookies, though some website features may not function properly as a result.

11. Third-Party Content and Links

Our website may contain:

• External links: Links to other websites with their own privacy policies
• Embedded content: Videos, images, or other content from third-party sites (e.g., YouTube)
• Social media: Links to our social media pages

Cedar Nursery is not responsible for the privacy practices of external websites. Please check their privacy policies when visiting these sites.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in:

• Data protection legislation
• Our business practices
• The services we provide

We will notify you of any significant changes by posting the updated policy on our website.

13. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us:

If you are not satisfied with our response to any data protection concern, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.