8.1. All Goods are newly manufactured for sale or to order, as described upon Cedar Nursery literature and web site.
8.2. A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery, subject to the restriction in 8.3 below. It is at the sole discretion of Cedar Nursery to accept returns after this date.
8.3. The Customer has no right to cancel at any time should their order include a personalised requirement e.g. optional fixtures, adaptations, bespoke preferences or products made to order.
8.4. A return or cancellation should be made in a durable means as defined by part 10 of the Distance Selling Regulations being; either in writing to Cedar Nursery address, by email to firstname.lastname@example.org;
8.5. It is the responsibility of the Customer to meet all product return costs, either by their own arrangement or at the direct cost levied to Cedar Nursery. Stated, to comply with section 7, part 2aii of the Distance Selling Regulations.
8.6. It is the responsibility of the Customer to retain possession and take reasonable care of the goods, until the goods have been returned to the possession of Cedar Nursery.
8.7. All return costs sought by Cedar Nursery shall be deducted from the order monies held, thus any refund to the Customer shall be passed less this return charge.
8.8. Return costs are not fixed and are based upon variables such as product and location. Typical return costs begin at £50 for a pallet.
8.9. Where the Customer instructs Cedar Nursery to undertake a collection and return, Cedar Nursery shall notify the Customer of the return charge in writing (by email) prior to undertaking the process.
8.10. Cedar Nursery will not profit from any return charges received from the Customer. A return charge will always equate to the cost Cedar Nursery expended
8.11. Reimbursement (refund) of cancelled order monies held, less the return delivery charge defined in 8.6 to 8.12, shall be made in a period not exceeding 30 days, as Section 13, part 3 of the Distance Selling Regulations.
8.12. Statute states that a product should be returned in its original condition, thus fit for re- sale as new.
8.13. There may be a re-stocking charge applied if goods are returned outside of the period stated in the Distance Selling regulations, section 13, part 3.
8.14. On placement of a website (ecommerce) order, you will receive an automated response including order confirmation and electronic invoice. Cedar Nursery reserve the right to cancel an order of any item prior to the delivery of the item.